Overview
Smiths Consulting was commissioned by one of the world’s leading telecommunications operators to help improve the effectiveness of significant investment in SAP across the Group and to reduce ERP cost of ownership by implementing a Group-wide SAP Centre of Excellence (CoE).
The role of the CoE is ‘to foster collaborative working between historically federalised country affiliates to reduce cost and improve business effectiveness’.
Smiths Scope:
- LEAD the As-Is and To-Be situation assessment and PRESENTED the resulting Stategy Paper to the Board
- ASSISTED in the implementation of a Group-wide SAP Centre of Excellence
- PROVIDED organisational consultancy and project management
- MANAGED the first deliverable of the new SAP CoE organisation, namely the outsourcing of SAP support in three of the organisation’s affiliates
