This sector perhaps more than any other has undergone a dramatic shift over the past ten years, with expansion, increased automation, various reorganisations, and both statutory and regulatory changes demanding systematic and technology changes. At the same time change programmes within the public sector are coming under ever-greater scrutiny. It is therefore more vital than ever that change delivers demonstrable benefit at a value-for-money cost. We can demonstrate our credentials in this sector with a successful track record of change enablement across numerous engagements.
A key driver of process and technology change in this sector is the e-government initiative. The aim of e-government is to make services more accessible, more customer-focused, more relevant to citizens and more responsive to their needs. It can also improve community leadership and local democracy. e-government also helps create joined-up government and partnership between councils and other local bodies.